Educational Psychologist Support Line

Please find attached the new flyer for the Educational Psychology (EP) Support line for parents/carers and professionals for the academic year 2023-24.

The Supportline runs term time only so was paused during the summer holiday, but from Wednesday September 6^th 2023 it will re-open weekly on Wednesday mornings 9.30 – 11.30 am during term time.

The EP Supportline operates an email booking system whereby parents/carers and professionals email our specific EP Support Line address EPsupportline@york.gov.uk to request a call back; they are then given a 30-minute time slot on the next available Wednesday morning. EPs are on a rota for the Supportline duty so it is a different EP each week. The line closes at 5pm on Mondays each week and appointments are subsequently sent out on Tuesdays.

If you are talking directly to parents/carers please can you reinforce the message that the EP Support line is our ‘universal’ offer to families, a one-off consultation to discuss the learning needs and wellbeing of children/young people which are causing concerns to/within the family; it is an opportunity to share approaches or strategies that might be helpful as part of our early intervention offer.  When we talk to families we are clear that this is not an alternative referral route for an EP assessment and, as a confidential service, we do not keep notes or open files for the children and young people discussed.

If the concerns raised are around systems or polices in schools/settings, then parents/carers are directed to discuss these issues with the relevant SENCO/Pastoral Leader.

If the concerns are around Local Authority SEN processes, they are asked to contact the SEN Department directly.

We want to make sure we are reaching the right people and providing good quality psychological support at a universal level

Flyer EP Support Line Sept 2023 – July 24 (1)